Return and cancellation policy
Right of withdrawal
When purchasing products, the consumer has the option to dissolve the agreement without stating reasons for 14 days. This cooling-off period commences on the day after receipt of the product by the consumer or a representative designated in advance by the consumer and made known to the entrepreneur.
During the cooling-off period, the consumer will handle the product and its packaging with care. He will only unpack the product to the extent necessary to assess whether he wishes to keep the product. If he makes use of his right of withdrawal, he will return the product with all supplied accessories and - if reasonably possible - in its original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.
If the consumer wishes to make use of his right of withdrawal, he is obliged to make this known to Lili Moonshine within 14 days after receiving the product. The consumer must notify Lili Moonshine by e-mail ( info@lilimoonshine.be ). After the consumer has indicated that he wishes to make use of his right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the delivered goods have been returned on time, for example by means of proof of shipment.
If the customer has not indicated that he wishes to make use of his right of withdrawal after the periods mentioned in paragraphs 2 and 3, or has not returned the product to the entrepreneur, the purchase is a fact.
Costs in case of withdrawal
If the consumer makes use of his right of withdrawal, the costs of return will be at most his expense.
If the consumer has paid an amount, Lili Moonshine will refund this amount as soon as possible, but no later than 14 days after withdrawal. This is conditional on the product having already been received back by Lili Moonshine. Reimbursement will be made via the same payment method used by the consumer unless the consumer explicitly gives permission for a different payment method.
In case of damage to the product due to careless handling by the consumer himself, the consumer is liable for any depreciation of the product.
The consumer cannot be held liable for depreciation of the product if Lili Moonshine has not provided all legally required information about the right of withdrawal before the conclusion of the purchase agreement.
Exclusion of the right of withdrawal
Lili Moonshine may exclude the consumer's right of withdrawal for certain products. The exclusion of the right of withdrawal is only valid if Lili Moonshine has clearly stated this in the offer, or at least in good time before the conclusion of the agreement.
Exclusion of the right of withdrawal is only possible for products custom-made by Lili Moonshine according to the consumer's specifications.
Conformity and warranty
Lili Moonshine guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability and the legal provisions and/or government regulations existing on the date of the conclusion of the agreement.
Any defects or incorrectly delivered products must be reported to Lili Moonshine in writing within 7 days of delivery. Products must be returned in their original packaging and in new condition.
However, Lili Moonshine is never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.
The warranty does not apply if:
The delivered products have been exposed to abnormal conditions or otherwise handled carelessly or are contrary to the instructions of Lili Moonshine.
